Cancellation and Return Policy

 Shipping

If your payment is processed before 2 pm the order will usually go out the same day, except for weekends and bank holidays where we will send goods the next business day. All orders will be shipped via priority mail and will require a signature upon receipt. Orders can take between 1 day and 5 working days to arrive at your delivery address after it has been processed.

 Cancellation and Return Policy:

You have the right to cancel your order within 7 days after the day following the delivery of the goods by contacting our customer service department by email at info@akawishears.com.

Your item for return must be in “as new “condition, which means the same condition as it was when it left us.

If you do not return the goods within 7 days of your cancellation then we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the set price on the website.

You (the customer) are responsible for paying for the return costs and must ensure that the goods are packaged well to avoid damage. We advise that you return your goods with a tracked service so that we can follow the progress of your return.